FAQs

Frequently Asked Questions

Making the right decisions for a loved one in need of assistance can be confusing. At Aging in Place we hope to make clear all your options and help guide you through the decision making process. Please take the time to review the many resources available before making any decisions for your loved one.


Our office staff has a great deal of senior care experience. We can always be a resource to you. Sometimes those in need of service don’t know where to begin. We will direct you to our care partners depending on your need. As far as caregiving services are concerned, it is our pleasure to come to your home to assess care needs and discuss a plan of care. There is no charge for our consultation, so if you believe that Aging in Place Senior Care Services is the answer to your caregiving needs, please contact us and we will be glad to guide you through the process.

How long has the agency been licensed and providing care services in Delaware? 

How does the process work?

What areas do we serve?

What are our office hours in order to contact us for service?

Is there an on-call service?

The owner has been operating in Delaware for over 10 years and has just recently separated from a franchise and is now independently owned.

It is as easy as a phone call. Contact our office 302-722-8240 and we will be glad to discuss your needs and guide you through the process of obtaining in-home care services. 

We service New Castle and Kent Counties

Office staff is available Monday through Friday 9am-5pm for general inquiries. 

We are available for emergencies 24 hours a day, 7 days a week if a client or caregiver emergency arises. Our on-call staffing is office staff and is not an external message service.

How do I know if I need senior care services?

Are the aides bonded, licensed and insured? 

Is there a cost for meeting with a representative from the agency to discuss services? 

How does the aide know what services are required?

Can Aging in Place Senior Care Services help me with other senior care needs?

How many days or hours are required?

If you or a loved one are struggling to bathe, dress or complete daily tasks, you may be in need of outside support from a caregiving service

Aging in Place has a four-hour minimum for daily service with no requirement for number of days within a week.

Because we are non-medical the aides do not require certification for nursing, however, they all have experience working with seniors and undergo an orientation and are offered continuing education opportunities. Aging in Place’s caregivers are all background checked and are bonded and insured.

There is no cost for an in-home consultation. We will come to your home and discuss and assess your needs at no cost to you. 

Upon signing on with Aging in Place Senior Care Services, a care plan will be developed to accommodate your specific care needs. 

If it is a service we do not provide we would be happy to refer you to the appropriate senior care entity for that service.

Are Aging in Place’s caregivers medical?

What are some of the services we provide?

Are Aging in Place’s caregivers employees or independent contractors? 

We are a non-medical personal assistance service agency, meaning we are unable to provide any skilled care, such as assistance with feeding tubes, catheters, colostomy bags or wound care. 

We provide personal care, companion care, hospice support and safety supervision services, just to name a few.

They are employees and are bonded and insured as a result of working with a licensed agency. The caregiving staff are W-2 employees.

Are services covered by insurance?

How long does it take to get services started?

What are the billing intervals? 

Non-medical care services are not covered by insurance. We are a private pay provider, however, we do work with clients that have Long Term Care policies that are reimbursed or covered for their services.

The more time to initiate services the better, however, if the aide staff is available, we can initiate services within 24 hours of signing in an emergency scenario.

Do we assist residents living in communities?

Billing is generated semimonthly. The periods are the first of the month to the 15th of the month and the 16th to the end of the month.

We have always supported residents of our local senior living communities. We provide assistance for those living in independent living, assisted living and memory care units. We have also supported our clients in healthcare facilities, skilled nursing facilities and in hospital and hospice settings.